Last updated: October 2026
FlowX Facilities Ltd ("FlowX Facilities", "we", "us" or "our") is a commercial cleaning and facilities-support company based in Scotland.
Company: FlowX Facilities Ltd
Company number: SC894056
Registered office: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP
Email: info@flowxfacilities.co.uk
Telephone: 0141 345 5203
FlowX Facilities Ltd is the data controller responsible for the personal information described in this Privacy Policy.
For questions about privacy or how we use your personal information, please contact:
Grant McCann – Owner & Director
Email: info@flowxfacilities.co.uk
Telephone: 0141 345 5203
The personal information we collect depends on how you interact with us.
If you contact us through our website, by telephone, email, social media or another enquiry channel, we may collect:
If you become a customer or supplier, we may also hold relevant contractual, billing, payment, operational and business-contact information.
We also carry out business-to-business marketing and sales activity.
We may obtain limited professional contact information about people acting in a business capacity, including:
This information may come from publicly available sources such as company websites, professional networking platforms, Companies House where relevant, business directories and other publicly accessible business information.
We may also use reputable business-data providers and contracted lead-generation or marketing providers to help identify businesses and relevant decision-makers.
We use this information only where we believe the person or organisation may reasonably have an interest in services provided by FlowX Facilities.
If you would like to know where we obtained your particular details, you can contact us using the information above.
We may use personal information to:
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we may rely on:
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
These interests include:
Where we rely on legitimate interests for direct marketing, we consider whether our use of the information is necessary, proportionate and within the reasonable expectations of the person being contacted.
Where applicable, we may process information where this is necessary to enter into or perform a contract or to take steps requested before a contract is entered into.
We may process and retain information where necessary to meet legal, tax, accounting or regulatory requirements.
Where the law requires consent for a particular type of communication or processing, we will obtain consent before carrying it out.
You may withdraw consent at any time where our processing is based on consent.
We may contact relevant people at businesses and other organisations about FlowX Facilities' commercial cleaning and facilities-support services.
We conduct electronic marketing in accordance with applicable UK data protection and electronic marketing rules, including the Privacy and Electronic Communications Regulations ("PECR").
The rules may differ depending on the type of organisation being contacted. For example, different rules can apply to limited companies and other corporate bodies compared with sole traders and certain partnerships.
Where consent is required by law, we will not send electronic marketing unless the relevant requirements have been met.
Every recipient has the right to ask us to stop using their personal information for direct marketing.
You have the right to object at any time to your personal information being used for direct marketing.
If you ask us to stop, we will stop using your information for this purpose.
We may retain limited information on a suppression or "do not contact" list so that we can make sure you are not accidentally contacted again.
To opt out, reply to the marketing communication or contact:
info@flowxfacilities.co.uk
You do not need to give us a reason.
We do not sell personal information.
Where necessary for our business, we may share or make information available to trusted service providers including:
Service providers acting on our behalf are expected to use personal information only for the purposes for which they have been engaged and to protect it appropriately.
Some of the service providers we use may be located outside the United Kingdom or may access personal information from outside the UK.
This may include contracted providers supporting our business-to-business marketing and lead-generation activity.
Where a transfer of personal information outside the UK is subject to UK international-transfer rules, we will ensure that an appropriate legal mechanism and safeguards are in place as required by UK data protection law.
Where appropriate, these safeguards may include an International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful transfer mechanism, together with any required assessment and additional protection measures.
You may contact us at info@flowxfacilities.co.uk if you would like more information about safeguards applying to a particular transfer.
We do not keep personal information for longer than reasonably necessary for the purposes for which it was collected.
As a general guide:
Enquiries and quotations: We will normally retain information relating to enquiries and quotations for up to 24 months from the most recent meaningful contact, unless there is a reason to retain it for longer.
Prospective business contacts: We periodically review prospect information and will normally remove or anonymise information that is no longer relevant to our legitimate business purposes.
Customers: Information relating to customers and completed work may be retained during the business relationship and afterwards where necessary for accounting, tax, legal, insurance or record-keeping purposes.
Relevant accounting and transaction records may need to be retained for at least six years in accordance with applicable record-keeping requirements.
Marketing opt-outs: Limited information may be retained on a suppression list for as long as necessary to ensure that we respect a request not to receive further marketing.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.
Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.
No method of storing or transmitting information is completely secure, but we take proportionate measures appropriate to the information we process.
Depending on the circumstances and the lawful basis we rely upon, you may have the right to:
Some rights are subject to legal exemptions and may not apply in every circumstance.
To exercise any of these rights, contact:
info@flowxfacilities.co.uk
We may need to verify your identity before responding to a request.
We do not make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.
We may use business information to help identify organisations or business contacts that appear relevant to our services, but final sales and marketing decisions are not made solely by automated systems in a way that has a legal or similarly significant effect on an individual.
Our website may use cookies or similar technologies that are strictly necessary for the website to function.
We do not currently intend to use non-essential advertising or analytics cookies without providing appropriate information and, where required, obtaining consent.
If we introduce analytics, advertising or other non-essential tracking technologies, we will update our cookie information and website consent controls as necessary.
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices or content of external websites, and you should review their privacy policies separately.
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the matter.
Grant McCann
FlowX Facilities Ltd
Email: info@flowxfacilities.co.uk
Telephone: 0141 345 5203
Address: Clyde Offices, 2nd Floor, 48 West George Street, Glasgow, Scotland, G2 1BP
You also have the right to complain to the UK Information Commissioner's Office ("ICO").
Information Commissioner's Office
Telephone: 0303 123 1113
Website: ico.org.uk
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.
The date at the top of this page will show when the policy was last updated.
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